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ProactivaNET · ITAM · ITSM · CMDB

Control assets, licenses and tickets without depending on Excel.

Solution aimed at companies with large technology estates, audits, repeated incidents or loss of control over assets, licenses and IT services.

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IT Asset ManagementHelp DeskCMDBAuditsLicenses
Current situation

When the IT operation grows, disconnected tools stop providing answers.

The need for ITAM/ITSM usually appears when there are too many devices, software, tickets and processes spread across spreadsheets, emails and partial solutions.

Ideal for organizations with

Organizations that need visibility, traceability and control over their IT operation.

  • Medium or large technology estate
  • Unreliable or outdated inventory
  • Scattered tickets and requests
  • Audits, compliance or license control

Disordered technology inventory

There is no single reliable source about devices, software, users, licenses and the IT estate status.

Tickets without sufficient traceability

Requests get lost between email, spreadsheets or isolated tools, making prioritization and KPI tracking difficult.

Audits with incomplete information

When a review arrives, the team must manually reconstruct data and justify licenses, assets or configurations.

Does your IT operation depend on spreadsheets, emails or isolated tools?

Evaluate whether ProactivaNET is right for your company. No-cost initial diagnosis.

Request ProactivaNET demo Request ITAM/ITSM diagnosis

Still evaluating? Download ITAM/ITSM checklist →

Solution

ProactivaNET as a platform for organizing IT management

Control, traceability and risk reduction for a more organized and sustainable IT management.

IT Asset Control

Centralizes hardware, software, licenses, users and relevant relationships for support and management.

  • Security, Discover 110% of your inventory: hidden assets, unauthorized devices and ghost software that doesn't appear in spreadsheets.
  • Savings, +30% savings on underutilized software by making active unassigned or duplicate licenses visible.

Help Desk and ITSM

Organizes requests, tickets, priorities and tracking with clear metrics for the IT department.

  • Automation, +25% operational efficiency by eliminating manual tickets, email escalations and reports without traceability.
  • Integrated CMDB, Relate assets, users, services and tickets in a single view. Learn more →

CMDB and traceability

Enables audit preparation, configuration mapping and decision-making with more reliable information.

The shift from "having inventory" to "making decisions": the value is not the asset list, it's deciding with reliable information.

ProactivaNET's CMDB is key to visualizing how IT services are being delivered to the organization and for making operational decisions based on reliable information.

Its integration with the Discovery & Asset Management tool and with Service Management (ITSM) increases the value contribution to the business while minimizing risks.

The CMDB is like the dictionary that translates the language of business to that of technology: what is each asset on our network used for? What technology elements are behind the delivery of each IT service?

Process

ProactivaNET evaluation process

01

Initial assessment

Identify the approximate number of assets, current tools, pain points and urgency.

02

Case-oriented demo

Show the solution according to the problem: assets, tickets, licenses, audits or CMDB.

03

Implementation plan

Define scope, required data, responsible parties, milestones and adoption measurement.

Evaluate a more organized and traceable IT management

Learn how to centralize assets, licenses, tickets and configurations to make better decisions and prepare audits with greater control.

Request ITAM assessment
B2B Decision

Solutions designed for each area that participates in the technology decision

Cynersis provides clear information for technical teams, purchasing departments and management that evaluate impact, continuity, investment and support.

CIO / IT Management

Seeks operational control, risk reduction and better visibility of the technology estate.

Cybersecurity / Risk

Needs traceability, compliance, asset control and audit support.

Purchasing / General Management

Evaluates cost, continuity, return and the supplier's ability to sustain the project.

FAQ

Frequently asked questions

The most common signs are: equipment and license inventory in spreadsheets, difficulty preparing audits, assets without assigned users, oversized licenses or compliance risk, and tickets managed outside a centralized system.
ITAM manages the technology inventory: equipment, software and licenses. ITSM manages IT services: tickets, incidents and changes. CMDB is the configuration database that relates both. ProactivaNET integrates all three capabilities in a single platform.
Yes. ProactivaNET allows maintaining an up-to-date record of acquired, assigned and in-use licenses, with traceability to respond to manufacturer audits from Microsoft, Adobe or Autodesk with reliable and backed-up information.
Yes. Implementation can start with assets (ITAM), then incorporate help desk (ITSM) and later CMDB and audits. Cynersis scopes the initial range according to priority and technology estate size.
Organizations with complex technology estates: multiple assets, licenses, locations or users, especially when information is scattered or an internal or manufacturer audit is approaching.
Knowing the approximate size of the estate (devices and users), current systems, priorities (assets, tickets or CMDB) and whether there is any audit urgency is sufficient to guide an initial proposal.
The Cynersis team reviews the submitted information and coordinates a meeting or demo oriented to the specific case. The initial diagnosis is no-cost and no-commitment.
Commercial contact

Evaluate ProactivaNET for your IT operation

Tell us how you currently manage assets, licenses and tickets. With that information, the team can guide a demo or initial diagnosis.

  • 29 years as B2B technology integrator · ISO 9001 certification.
  • Official ProactivaNET distributor · +700 active clients.
  • Presence in Chile, Peru and Brazil · No-cost, no-commitment diagnosis.
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